Loose, Messy and Chaotic

Tight ways of thinking and working, while being superficially attractive and comforting, don't work. They have been built on the illusion of control. This illusion – propagated by legions of consultants, economists, market researchers and other purveyors of empirical snake oil – has actually made businesses less capable of embracing the complex realities of the modern world.

Agility, flexibility, a willingness to exercise judgement and an ability to improvise will become the defining characteristics of successful institutions in the next decades. This means fighting the instinct to solve every problem through rules and regulations and recognising the limitations of long-term planning and the painfully slow nature of most internal decision-making processes.

It means accepting the need to operate in real time and making the organisational and cultural changes necessary to achieve it. And most importantly, it means building a strong, self-sustaining, trusting organisational culture rather than in investing in yet more process and bureaucracy.

The future is loose, messy and chaotic: now is the time to embrace it.

Martin Thomas, Loose: The Future of Business is Letting Go